Title Never Lose a Customer Again Turn Any Sale Into Lifelong Loyalty in 100 Days

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Kickoff your review of Never Lose a Customer Again: Plough Any Sale Into Lifelong Loyalty in 100 Days

"Honour-winning speaker and business organisation consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong client."

If you lot own a business, work in sales or marketing, coaching, or you are direct or indirectly related to client service, this is the only business organisation book yous need. I've read enough of business organisation books over the years and, while many are expert with useful strategies that piece of work, Never Lose a Customer Over again takes no prisoners for deliv

"Award-winning speaker and business concern consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-fourth dimension purchaser into a lifelong client."

If you ain a business, piece of work in sales or marketing, coaching, or you lot are direct or indirectly related to customer service, this is the only business book you need. I've read plenty of business books over the years and, while many are good with useful strategies that work, Never Lose a Customer Over again takes no prisoners for delivering the all-time in case studies, research, and a proven organisation that any company—one time implemented—can expect 50-200% growth inside the outset year.

Drawing on nearly two decades of consulting and keynoting, Joey Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size and implementing his methods regularly leads to an increase in profits of 25-100%.

The pace-past-step guide provided by Joey will provide business owners, CEOs, and employees with the knowledge, conviction, and cocky-command needed to deliver exactly what the client needs WHEN they need it.

This is the book you don't read once and motion onto the next one. Never Lose a Customer Again lives upward to its title and delivers on the hope...you volition scale upwards your business, your employees will be more competent in their jobs, and your overall client satisfaction will accident the roof off the manufacture.

This book is required reading for business owners, CEOs, and managers - besides as sales and marketing teams, account managers, and client service representatives looking for easy to implement activeness steps that upshot in lasting change, increased profits, and lifelong customer retentiveness.

If you're a business organization owner, purchase a re-create for yourself and all your employees...better than any training grade I've been through.
—SA

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Jun 26, 2018 Cory Vance rated information technology it was amazing

With sales books out numbering customer service books by a factor of 42:1 this book is a welcome modify. Then much of a focus on the front end instead of the dorsum finish. This books make some many key points that can exist implemented in any business. Will read once more and again.

Oct 14, 2020 Robert Medak rated it it was amazing

Title: Never Lose a Customer Over again

Author: Joey Coleman

Never Lose a Customer Again, volition help the reader larn the difference betwixt customer service and customer experience through the use of examples, questions, and exercises.

This book is like a training manual and workbook combined. It is non meant to just read just to work through the capacity like a workbook answering questions and going through with the exercises.

Each chapter has Take-Aways that should be read closely and studied to compre

Title: Never Lose a Customer Again

Author: Joey Coleman

Never Lose a Customer Again, volition assist the reader learn the difference between client service and customer feel through the use of examples, questions, and exercises.

This book is similar a training manual and workbook combined. It is non meant to just read only to piece of work through the chapters similar a workbook answering questions and going through with the exercises.

Each chapter has Accept-Aways that should be read closely and studied to comprehend the subject matter of the chapter and the context in which information technology is delivered for greater agreement.

Never Lose a Customer Again is meant for anyone selling either a product or service from a business concern to an entrepreneur that will deal with customers as a seller from acquisition to completion.

Never Lose a Customer Over again receives a must-read for anyone involved in sales and a score of five stars out of a possible five stars.

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Sep 23, 2018 Pete Williams rated it information technology was astonishing

A brilliant book about customer retention and customer experience. I actually love this book and take bought a bunch of copies to give to clients and friends.

May 30, 2019 Pranit rated it liked information technology

A nice book to start along with an internship in Amazon. A very customer oriented book is dealing with excellent customer service styles and options and how to grade relations the customer will have with the company.

Always love a book that makes me wait at who I am and what I do in the world to serve others under a different light. When this book was lent to me, I decided to have on the feel with the intention to deeply introspect. Non only would it serve me to assess my business organisation activity but I as well intended tto take it as a chance to explore my spirituality in a different format...

I greatly enjoyed being reminded of all the expert things I take intuitively been doing in my personal grooming and coachin

Ever honey a book that makes me look at who I am and what I do in the world to serve others nether a unlike lite. When this book was lent to me, I decided to accept on the experience with the intention to deeply introspect. Not only would information technology serve me to appraise my business activity but I also intended tto take it as a chance to explore my spirituality in a different format...

I profoundly enjoyed being reminded of all the good things I accept intuitively been doing in my personal grooming and coaching business for the past 10 years and why my clients go on me around an average of 5 years ... just something near the end of the book left me scratching my head. It says something along the lines of , "If the need of your clients are fulfilled, so y'all will would be fulfilled..."

I asked for it, a spiritual experience indeed to tumble down the rabbit hole of my very own unfulfilled cocky... and I wonder if this is due to the subconscious programming I take been struggling with of 'BE More, DO MORE, WANT MORE...' to the betoken that more than results in being burned out and off balance from the relationship to nurture cocky and serve others.

Like I said I e'er capeesh a book that helps me look at who I am and what I practise in this world to serve others under a different low-cal.

These volume also sounds different in the center of a pandemic...

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Mar 17, 2019 David rated it it was amazing

Detailed and thoughtful information on how to call up through the interactions you have with customers on an ongoing ground, in well-defined stages and from the signal of view of both customer and business concern, in order to brand sure client experience is not but satisfactory, merely amazing. Customers won't always be feeling the same things nigh you as you feel about them, at the same time, so putting yourself in the customer'southward shoes and understanding what it takes to requite THEM an amazing experience (an Detailed and thoughtful information on how to think through the interactions you have with customers on an ongoing footing, in well-defined stages and from the point of view of both customer and business concern, in order to brand sure customer experience is not just satisfactory, but amazing. Customers won't ever be feeling the aforementioned things almost you every bit you lot feel most them, at the same fourth dimension, so putting yourself in the client'south shoes and agreement what it takes to requite THEM an astonishing experience (and thus, go along them coming back and referring) is lined up in easy-to-understand chunks with an absolutely amazing set of practical examples that were utterly fascinating (and virtually ever attributed, which makes information technology even meliorate).

I finished the book feeling excited but also a little overwhelmed at the number of possibilities. I'll be coming back for a while to chew on individual parts!

I read the audio book just picked upward a physical copy considering I call up it'southward going to be useful for long-term reference.

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Apr x, 2019 Bertieob rated information technology really liked information technology

Every bit a business organisation possessor I'chiliad e'er looking for new ideas and guidance on new initiatives. This book is really good to help programme communication with clients and look at ways to proceed them loyal (as the title says.). A lot of it I already do, such as getting to know personal details about your clients, merely the book says to record them; I don't actually need to do this and when I use people I would encourage them to build their own relationship, not to learn it from notes on a database. The volume is also Equally a business owner I'm always looking for new ideas and guidance on new initiatives. This volume is really good to assistance plan communication with clients and look at ways to go along them loyal (as the title says.). A lot of information technology I already do, such as getting to know personal details about your clients, but the book says to record them; I don't really demand to do this and when I utilise people I would encourage them to build their own human relationship, not to learn information technology from notes on a database. The book is also quite heavy on giving gifts, and I did question this every bit I'd prefer to requite added value with the service that is provided.
There is a free download on Joeys website which is really helpful to programme stages of advice which I volition get-go to employ to plan better ways of keeping in touch on with my clients.
My favourite thing is the fashion a customers purchasing life bike is broken down in to seven unproblematic stages, and it's something that I will definitely be analysing in more than item.
I originally listened to this volume in Audi just bought the book to reference easier.
Highly recommended. ...more

Mar 04, 2020 Gary Williams rated it information technology was amazing

This book was sent to me by my employer as part of our training and development equally employees. In this volume, author Joey Coleman provides eight phases of the customer journey that every business and employee should call up about, plan for, and intentionally design. In Never Lose a Customer Once more, you lot'll find real-life example studies and examples, conceptual explanations, and practical tips on how to implement these strategies—no affair if y'all're the CEO or a front-line employee. The residual between t This volume was sent to me by my employer every bit office of our grooming and evolution equally employees. In this volume, writer Joey Coleman provides 8 phases of the customer journey that every business and employee should recall about, plan for, and intentionally blueprint. In Never Lose a Customer Again, you lot'll find real-life case studies and examples, conceptual explanations, and practical tips on how to implement these strategies—no affair if you're the CEO or a front-line employee. The balance between the emotional experience of the client and the thoughts and intentions of businesses makes for an insightful, activeness-packed, and transformational read for any business owner or employee. I highly recommend this book for whatever business or squad to create substantial changes to their business concern, increment the satisfaction of customers, and retain more lifelong customers. ...more

Nov 12, 2019 Fahasa rated information technology really liked information technology

Honour-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the earth how to plow a one-fourth dimension purchaser into a lifelong customer.

Coleman'due south theory of building client loyalty isn't near focusing on marketing or endmost the auction: It's about the First 100 Days® afterwards the sale and the interactions the customer experiences.

While new customers experience joy, euphoria, and excitement, these feelings apace shift to fear, doubt, and uncertainty as heir-apparent'south remor

Award-winning speaker and concern consultant Joey Coleman teaches audiences and companies all over the world how to plough a one-time purchaser into a lifelong customer.

Coleman'southward theory of building customer loyalty isn't about focusing on marketing or closing the auction: It'due south about the Offset 100 Days® afterward the auction and the interactions the customer experiences.

While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and dubiety equally buyer's remorse sets in. Across all industries, somewhere between xx%-70% of newly acquired customers will end doing business with a company with the first 100 days of being a new customer because they experience neglected in the early on stages of customer onboarding.
https://world wide web.fahasa.com/

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Aug 15, 2018 Ben Griffioen rated it it was amazing

This is a actually great book. I but read a book phone call the Imperial Cow, which talks about the importance of being remarkable. It was a fun read, merely there was a trouble: information technology didn't requite any existent ideas on how to exist remarkable.

This book dives in with specifics and ideas on how to be remarkable. The departure is that it deals with being remarkable for new/existing customers, non and then much on beingness remarkable from a marketing perspective (which is more on what the Purple Cow focuses on). Nevertheless, thursday

This is a really great volume. I merely read a book call the Purple Cow, which talks about the importance of existence remarkable. It was a fun read, but in that location was a problem: information technology didn't give any real ideas on how to be remarkable.

This book dives in with specifics and ideas on how to exist remarkable. The difference is that information technology deals with being remarkable for new/existing customers, not then much on being remarkable from a marketing perspective (which is more on what the Purple Cow focuses on). Nevertheless, the applicative principles truly are useful for pretty much any business out there.

Highly, highly recommend.

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Oct 23, 2018 D D rated it it was amazing

This is a brilliant book and must be read past all business owners and whatsoever ane who has any form of customer interaction. It is one of the rare books that presents a complete mind-shift in the way we deal with customers and if companies don't adapt to this new manner of offering "customer experience" they will lose out to their competitors sooner or afterward. This book makes more and more sense the further you lot become into the volume and it besides offers handy exercises to get you thinking nearly ways you could This is a vivid book and must be read by all business owners and whatever one who has any form of customer interaction. It is 1 of the rare books that presents a complete heed-shift in the way nosotros bargain with customers and if companies don't conform to this new way of offering "customer experience" they will lose out to their competitors sooner or later. This book makes more and more than sense the farther you get into the book and it also offers handy exercises to get you thinking about means you lot could introduce the ideas from this book into your business organization. ...more

Sep 13, 2019 Daniel rated it actually liked it

This was excellent. It's a tool kit for not taking customers for granted and taking reward of repeat customers rather than constantly seeking out new customers to brand up for attrition.

At that place are 8 phases of the customers life cycle:
- Assess
- Acknowledge
- Affirm
- Actuate
- Acclimatize
- Accomplish
- Adopt
- Advocate

And at each of those 8 stages, at that place are six means to communicated to accept reward and make the nigh of the phase:
- In person
- Electronic mail
- Mail
- Telephone
- Video
- Nowadays

Much to larn for those who

This was first-class. It's a tool kit for not taking customers for granted and taking reward of repeat customers rather than constantly seeking out new customers to make upwardly for attrition.

There are eight phases of the customers life cycle:
- Assess
- Admit
- Affirm
- Activate
- Acclimate
- Reach
- Adopt
- Advocate

And at each of those eight stages, there are six ways to communicated to take reward and make the nearly of the stage:
- In person
- Email
- Mail
- Phone
- Video
- Present

Much to acquire for those who piece of work in customer success. Nice work, Joey, and dainty accompanying tool kit!

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Feb 07, 2021 Ed Chuchaisri rated it it was astonishing

This is 1 of a few customer retention books out at that place and I remember the writer did a groovy chore taking us through the eight phases of customer experience from pre-purchasing to condign a life-long advocate who happily makes referrals for the company.

The book contains many examples and I and how-to use unlike communication medium to attain the goal of each phase.

I too detect chapter-end exercises useful as it encourages readers to employ techniques learned in each chapter to their ain businesses.

Apr 25, 2018 Gentry rated information technology it was amazing

Y'all can't help simply feel excited and energized as y'all read Never Lose a Client Again - Joey'southward passion and enthusiasm for wowing customers take hold of you from the very beginning, and his strategies make sense. This isn't a "someday I'll do this", wishful thinking kind of book. These are concepts you can implement correct now and start seeing firsthand results, and Joey makes them easy to assimilate and understand. I highly recommend this book. Yous tin can't assistance but feel excited and energized every bit yous read Never Lose a Customer Again - Joey'south passion and enthusiasm for wowing customers grab yous from the very beginning, and his strategies make sense. This isn't a "someday I'll do this", wishful thinking kind of volume. These are concepts you tin can implement right now and start seeing firsthand results, and Joey makes them like shooting fish in a barrel to digest and sympathise. I highly recommend this book. ...more

Sep xi, 2018 Yunis Esa rated information technology really liked it

I learned from Joey Coleman principles. Lifetime delivery from customer is the most important thing a company needs. The most successful companies have loyal customers that will do everything to brand the company succeeded (Apple, Netflix, Amazon, etc...). I discover that Coleman'southward steps are in the right direction to go the customer to be loyal to company that they experience has done more satisfy their basic needs. I learned from Joey Coleman principles. Lifetime commitment from customer is the nigh of import thing a visitor needs. The well-nigh successful companies have loyal customers that will practise everything to brand the visitor succeeded (Apple tree, Netflix, Amazon, etc...). I find that Coleman'southward steps are in the correct direction to go the customer to exist loyal to company that they experience has done more than satisfy their basic needs. ...more

Feb 18, 2020 Erin rated it really liked information technology

This book was recommended past a women's business group that I joined. It had lots of not bad suggestions for improvements to customer relations and customer service.
Every bit the possessor of a small business, I definitely got some ideas for things I can exercise to improve my overall client experience.
However, some of the advice was geared toward larger companies and was not as applicable to a small business organization.

May 26, 2020 Elsa rated it it was astonishing

i don't feel the urge nor desire to read other business books which talk about how to go on a customer, unless information technology's from Joey. i found my bible to which i will read once more due north' once more. every bit a deadening reader, i am thrilled to cease gobbling up data, and instead, get busy doing. i am incredibly inspired. and i will gift this volume to all my friends who i encounter struggling in building healthy relationships in business organisation, but not simply, in personal life too. it works for both! i don't feel the urge nor want to read other business books which talk nigh how to keep a customer, unless it's from Joey. i found my bible to which i volition read once more due north' again. equally a slow reader, i am thrilled to stop gobbling upwardly information, and instead, go busy doing. i am incredibly inspired. and i will gift this book to all my friends who i run across struggling in building healthy relationships in business organisation, but not just, in personal life as well. it works for both! ...more

April 09, 2018 Nick rated it it was astonishing

Joey does a comprehensive job of laying out the dissimilar stages of the client journeying. Most importantly, he does this from the customer perspective. Many books within this genre focus on companies, but Joey focuses on customers. It makes this book different than competitors, and I'd highly recommend reading it.

This book is critical in business organization. The client experience after a purchase is frequently disregarded, only Joey explains why and how to serve your customers throughout the client journey. This book changed my view on business organisation and customer relationships. If y'all're in any kind of business or piece of work with customers of whatsoever kind, I highly recommend it. This book is critical in business organization. The customer experience later on a purchase is often disregarded, but Joey explains why and how to serve your customers throughout the client journey. This book changed my view on business concern and customer relationships. If you're in whatsoever kind of concern or work with customers of whatever kind, I highly recommend it. ...more

Jan 19, 2020 George Velez rated information technology it was amazing

The content in this book tin can be trusted to exist combined with the technicalities of establishing end executing a business strategy and ensuring the center focus on those the business organisation serves, the man. This content definitely brings the specific customer emotion into context when creating a tactical plan to execute that newfound H2H business strategy.

This book was almost entirely based on examples of products the author bought personally, or examples that would come up on the kickoff page of google if you searched for "examples of exceptional client service". Unfortunately, I'chiliad not selling to Taylor Swift fans, a Chicago cubs owner, or selling to passionate dog owners. Having said that, the book did give me several good ideas. This book was almost entirely based on examples of products the author bought personally, or examples that would come up on the first page of google if you lot searched for "examples of exceptional client service". Unfortunately, I'm not selling to Taylor Swift fans, a Chicago cubs owner, or selling to passionate dog owners. Having said that, the volume did requite me several good ideas. ...more

Feb 18, 2021 Denise Powers rated it actually liked information technology

A full-bodied study on how to really put the customer at the middle of a business, with some creative ideas and ways of approaching and considering a customer experience. So many companies say they are 'client centric that it has little meaning. This book explains why existence genuine well-nigh that merits is and so important and how to wow clients at the diverse stages of their journey. A concentrated report on how to really put the customer at the heart of a business, with some artistic ideas and ways of approaching and considering a customer feel. So many companies say they are 'client centric that information technology has lilliputian meaning. This book explains why being 18-carat about that claim is then important and how to wow clients at the various stages of their journey. ...more

Oct eleven, 2018 Cody rated information technology it was astonishing

Great book on the simplest way to increase profits and reduce spending in your business organization. The author did an splendid job taking me into the shoes of the customer. I just bought a physical copy to read with my eyes since I read this one with my ears.

Jan 09, 2020 Dave rated information technology really liked information technology

Very solid business concern book chock full of good ideas and a cohesive programme. My simply gripe is that it's overwhelming. I recommend choosing a few tips to implement and not stressing over the total program. Very solid business volume chock total of good ideas and a cohesive program. My only gripe is that it'southward overwhelming. I recommend choosing a few tips to implement and not stressing over the full programme. ...more

Outstanding book for anyone running a business organization. Frequently businesses thing ok a win being a sale, this changes your thinking to include everything that happens subsequently the auction as well. Some bully actionable things to implement.

Feb 26, 2022 Sam rated it it was ok

More of. two.five rating for me. Definitely a few nuggets of wisdom, but in that location are much better books on customer experience such as Effortless Experience and Badass.

Contemporary "salesy" tone and arroyo was a little much for me at times.

Jul 25, 2018 Tricia rated it really liked it

Great examples, really got me thinking near changes I tin can brand in my concern. You can experience Joey'due south free energy through his writing and all his suggestions can be applied to any business. Swell examples, really got me thinking about changes I tin can make in my business organization. You tin can feel Joey's energy through his writing and all his suggestions can be practical to whatsoever business. ...more

References Tucker Max every bit a friend and mentor on writing, so you accept or exit that level of brownie

Jul 22, 2019 Ian Callum rated it it was amazing

Everyone who works with customers/clients needs to read this book. I was excited throughout the volume equally to how I was going to implement the ideas this volume was stimulating.

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